Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...

This is a letter inspired by something that happened to my wife recently. She went to a national fast food chain restaurant that will remain nameless. When she got to the counter to order, the worker ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed by ...

Where have you gone, customer service? This statement is not meant to throw a negative blanket over all who supply customer service, but instead refers to what many go through in reference to customer ...

In these days of disappearing "customer service," it was a pleasant surprise to work with Mary at the new Ace Hardware Store in Kalmia Plaza. I was looking for a new hedge trimmer and she was a ...