AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...
When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...
AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...
Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...
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