PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as the Leader in The Forrester Wave™: Customer ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Outset is betting that AI-moderated research can evolve into a comprehensive customer experience management platform. The San Francisco-based startup announced Dec. 10 a $30 million Series B funding ...

An effective customer relationship management platform is increasingly becoming a key contributor to business success as we head into 2024, according to Joe Gallick, SVP of national accounts for ...

BOSTON--(BUSINESS WIRE)--JRNI today announced the general availability of its Intelligent Customer Engagement Platform, the first enterprise solution to seamlessly integrate best-in-class applications ...

NEW YORK--(BUSINESS WIRE)-- Sprinklr (CXM) (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Supporting all five areas are foundational technologies such as cloud infrastructure, cybersecurity, integration platforms, ...