There's lots to like about Avaya's announcement today around its mid-size contact center offer. There's lots to like about Avaya's announcement today around its mid-size contact center offer, Contact ...
Enhanced solution enables SBLI USA Mutual Life Insurance Company, Inc. to increase efficiency, better serve customers with improved call routing and on-screen information BASKING RIDGE, N.J., July 6 - ...
Avaya and Genesys Telecommunications Laboratories both announced IP-focused contact center solutions today geared for organizations of different sizes, Avaya for the midmarket and Genesys for the ...
The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...
Avaya has bought Agile Software, bringing in-house the team that created and develops the call center software Avaya sells to midsize businesses. By controlling R&D for Avaya’s Contact Center Express ...
UTSA Tech Solutions offers advanced contact center solutions to manage high volumes of calls, whether for departmental use or university-wide support. Contact Center Express (CCX) integrates ...
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