Today’s customer experience economy requires a renewed vision for data, a modified definition of value and a fresh approach to innovation. The past few years have driven cosmic shifts in the ways ...

Despite an almost universal commitment to improving customer engagement, brands are still falling short of offering a truly connected customer experience (CX). Whether it’s a targeted online ad ...

Although evolving technologies like generative AI promise to elevate their experiences, customers are wary of the risks involved, according to the sixth edition of Salesforce's State of the Connected ...

Today brands are competing for both mindshare and dollars — and consumers aren't giving everyone equal attention. Since most consumers can list the top five brands they love buying from, and the ...

The connected customer has been a key theme of many marketing campaign, eco-system redevelopment and digital product strategy for some time now. A connected customer is the idea that your customers ...

When the pandemic hit, everyone had to pivot––and fast. Employees shifted to remote work, schoolkids were suddenly home all day, and businesses had to transition to an all-digital world overnight.

Organizations should establish a connected enterprise foundation. It just doesn't happen overnight. “A connected enterprise occurs when all lines of businesses are largely digitized and integrated,” ...

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

By: Todd Johnson, Director of Vertical Marketing at Juniper Networks. Delivering an exceptional customer experience has never been more challenging. Retailers need to leverage technology to embrace ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Nowadays, the customer experience (CX) is a lot like an orchestra. Just as a conductor orchestrates the timing and rhythm of various instruments to create a harmonious symphony, organizations need to ...

Looking ahead to the next generation of travel, the leading airlines, hotels, online travel agencies (OTAs), and cruise lines will do more than sell trips. They will also help make sure that the ...