Customer service workers get used to strange misunderstandings, but some moments still manage to catch them off guard. One cashier’s routine question about a rewards program quickly spiraled into a ...

It's your job to educate the customer, right? A truly educated customer might know more about your business than you know yourself. By contrast, a confused customer always needs your help to sort ...

Imagine winning a lottery only to find out that it was a scam! This bank employee shares how they got the strangest caller with a massive bill. Check out the full story. I was reminded of this story ...

Subway’s sandwich artisans have shared stories about their strangest customer requests in the past, from lettuce-only hoagies to the occasional Splenda-topped sub. But as gross as those sandwiches ...