Inside the dispatch center, every call is tracked and prioritized through a system known as Computer-Aided Dispatch, or CAD. “If it's a higher priority call, we can see who needs to go to that call, ...

Dickinson County Commissioners approved a technology upgrade expected to improve how emergency medical calls are handled.

The voices on the other end of a 911 call are being recognized this week as part of National Public Safety Telecommunicators ...

The Monticello, NY Police Department recently updated a 20+ year old on-site system with the latest dispatch platform from 911Systems. The new system substantially increases the department’s ...

An outage in the city’s computer-aided emergency dispatch system snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly ...

BERRIEN COUNTY, Mich. (WNDU) - First responders in Berrien County are getting support with a new computer-aided dispatch system. According to our reporting partners at The Herald-Palladium, this is ...

Baltimore lawmakers will hold a hearing to probe issues with the city’s aging emergency communications system, City Council President Zeke Cohen said Monday, months after an in-custody death during a ...