It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

One of the most valuable business investments you can make is in establishing and maintaining strong connections with your customers. You don't achieve sales, revenue and retention goals with shallow, ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

As companies begin reflecting on the past year and planning for the next one, they’re likely setting goals for the new year and the steps they need to take in order to better their company and their ...

Do you communicate with customers and leads through multiple channels? Keeping on top of your social, phone, email, voicemail, and inbox is time-consuming yet urgent. Good communication management can ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

CLARIFIED IN A FEW WEEKS. WELL, THE OMAHA PUBLIC POWER DISTRICT ANNOUNCES A NEW OUTAGE MAP, ENDING THE NEED TO SELF REPORT. THANKS FOR JOINING US. I’M QUANECIA FRASER. I’M BILL SCHAMMERT. THE UTILITY ...