Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

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Success for a financial advisor is dependent on attracting and retaining clients. The key is to create an incredible client service model to deliver an experience for clients that surpasses their ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...

Which Biglaw firms are most beloved by general counsel for their superior client service? In 2024, with few rough waters for firms, it was generally smooth sailing until early 2025, when Trump came ...

Starlink says its Grok Voice agent has become a methodical customer service agent. It's answered 20,000 calls a day, the ...

Many CPAs will have heard the compelling reasons why now is an opportune time to offer client advisory services (CAS). The term “client advisory services” refers to a variety of services CPAs can ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

Which Biglaw firms are most beloved by general counsel for their superior client service? If there’s one thing corporate clients needed over the last year, it was trusted outside counsel. Between the ...