Case Status is launching a new client interaction analysis tool. The tool is designed to improve client satisfaction through proactive outreach. On Thursday, client engagement platform Case Status ...

From banks to insurers and superannuation providers, Australian institutions are redesigning customer experience (CX) from ...

As IT decision-makers from leading financial organizations converge on Las Vegas, digital payments and security are top of ...

Neighbors Federal Credit Union is proving that AI isn’t just for Silicon Valley.  As Business Report writes in its latest issue, the Baton Rouge-based institution now fields one in four member calls ...

Improving customer digital experience requires going deeper than most businesses expect. Site speed matters, but so does ...

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...

NEW YORK--(BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

Over the past several years there has been gradual growth and – since 2009 – explosive development in the use of social networking on the Internet. While the purely-social use of networking tools such ...

Everyone in business today is focused on doing more with less. Organizations are continually looking for ways to cut costs and streamline processes, while still maintaining profitable growth. Most ...

In a 2017 survey, 81% of respondents reported that actively working to improve customer experiences was a major differentiator for their business. Of that 81%, 84% said they saw an increase in revenue ...