Forbes contributors publish independent expert analyses and insights. William Arruda covers personal branding, leadership, and careers. In today’s rapidly evolving workplace, the ability to drive and ...

Empowering change agents within your team can drive authentic, impactful transformation. Prioritize and fund change agent initiatives to ensure sustainable, grassroots innovation. Dynamic, ...

“I can remember when CIOs wore short-sleeved shirts and pocket protectors and didn’t have any status in the company,” says Cathy Hotka, who was vice president of IT at the National Retail Federation ...

“It takes a lot of money to look this cheap." — Dolly Parton Dolly Parton frequently professed to the celebrants of her success and the detractors who disparage her, unnerved by her propensity to ...

Forbes contributors publish independent expert analyses and insights. Barry Libert covers AI business models, networks, data, and leadership Imagine a world where your business operates 24/7, making ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...