2021 was incredibly busy for companies due to supply chain issues and the continued increase in e-commerce shoppers — a formula that does not balance out. Out-of-stock messages online were predicted ...

An economic downturn is demanding on both consumers and businesses, as brakes are slammed on spending to combat increased living costs. For companies in Singapore, maintaining customer relationships ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Traditionally in most of the northern hemisphere the month of September is called the “dog days” of summer. The name derives from the fact that it is often too hot for even a dog to want to wander ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

You have a great product or service, and you do your best to create an exceptional customer experience. Despite your efforts, though, you encounter difficult customers with more frequency than you'd ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.