Add Yahoo as a preferred source to see more of our stories on Google. Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're ...

A bipartisan group of senators introduced legislation last week to discourage companies from moving customer service operations offshore or replacing live agents with AI. The Keep Call Centers in ...

AI took over routine calls at IKEA. Instead of layoffs, 8,500 call center staff were retrained as remote design advisors. That channel now brings in $1.37 billion.

AI is remaking the way call centers work, offering big potential benefits for companies and their customers. AI’s role in customer support is expanding fast at a time when market uncertainties are ...

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...

Whether you are a senior executive, a contact center leader, a governance leader, internal legal counsel, or even a program manager, S.2495 – Keep Call Centers In America Act of 2025 – is an important ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the trust. The problem for your contact center agents isn't artificial ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...