In today’s B2B landscape, especially in service-driven industries, customer experience isn’t just a “nice to have” anymore—it’s the differentiator. I had a conversation with CX strategist Eric Gregg, ...

Zoho today unveiled Zoho CRM Plus, a unified software offering that features an end-to-end, multichannel approach that provides insight, context, and data throughout the entire customer lifecycle, ...

Matthew Tharp, chief evangelist for BPM’online, a provider of CRM software, says much of the focus on customer experience management stems from the fact that sales and marketing in the digital age ...

Business executives often believe a necessary CRM tool is working for them when, in reality, it does just the opposite. Take the case of what brands hope to achieve with customer data and what they ...

Growing businesses face unique challenges and pressures. Ramping up employee numbers and boosting revenue while running your business can be challenging. However, marketing and selling efficiently ...

Papinder Kailesh outlines the importance for marketing managers to leverage both customer relationship management and marketing resources management. Marketing managers must understand that customer ...

Redtail CRM is a cloud-based customer relationship management tool from Redtail Technology. Redtail CRM supports two-way sync for contacts and activities between Redtail and Microsoft Office 365 ...

The best CRM for QuickBooks integration is Method CRM, offering real-time two-way data sync with the popular accounting software for everything from customers and invoices to leads and payments.

A healthcare CRM is customer relationship management software specifically designed for use in the healthcare or pharma industry. Doctor’s offices, clinics and hospitals use these specialized CRM ...