Anuj Tyagi is a seasoned SRE with more than a decade of experience in cloud, AI & cybersecurity. Tech speaker and open-source contributor. In an era of cyberthreats, pandemics and natural disasters, ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...