Setting up a new billing system for Seattle City Light and Seattle Public Utilities customers took longer and cost more than originally estimated because of unrealistic scheduling and other factors, ...

The Los Angeles Department of Water and Power relied on ineffective project managers and inexperienced consultants when it developed a new customer service billing system that proved a catastrophe, ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Seattle City Council members Monday demanded more transparency from City Light and Public Utilities officials, saying they were blindsided last week by news that a new billing system for utilities ...

In the age of e-commerce and higher customer expectations, billing for goods and services is going through an ongoing transformation. In my experience as CEO of a company that offers billing solutions ...