A new survey has found a majority of Americans — who’ve been pushing back on the pressures of so-called “guilt tipping” — said they wouldn’t pay anything forward if faced with shoddy service.

Every nation has its eternal truth. Brazil is the country of the future — and always will be. In Britain, where the obsequious butler or maid is a staple of the world’s imagination, customer service ...

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Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

American restaurants have been in flux since the first days of the pandemic, grappling with new business models, staff shortages, rising labor and food costs, the lingering effects of crime, the ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...