"Stop Bad Service Day" is not a national holiday, and it is not even an unofficial observance in the country. However, it brings a reminder for all that everyone deserves the right to complain and ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

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American restaurants have been in flux since the first days of the pandemic, grappling with new business models, staff shortages, rising labor and food costs, the lingering effects of crime, the ...