I was coaching a client recently who told me that in her performance evaluation, the manager she reported to told her she needed to be "more assertive" in her communication. Interestingly, just a few ...

One of the most common reactions people have when I talk about my work in addressing passive-aggressive behavior is an impassioned, “Passive aggression is so frustrating! I can’t stand ...

Most people make a common communication mistake that almost instantly makes them sound less confident, according to speaking expert and Texas-based trial lawyer Jefferson Fisher: They say "I'm sorry" ...