I have been called aggressive many times when I was simply trying to do my job well. If you have ever run into that mislabeling, or misinterpretation, or feel like you’ve been told to watch your tone, ...

Everyone communicates differently—even in the workplace. According to Princeton University, there are four main communication styles: passive, passive-aggressive, aggressive and assertive. An ...

One of the most common reactions people have when I talk about my work in addressing passive-aggressive behavior is an impassioned, “Passive aggression is so frustrating! I can’t stand ...

Communication allows us to express our thoughts, share information and connect with other people. From sending a quick text to chatting with a friend over coffee, you are interacting with the people ...

Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Design by Evelyn Mousigian. Everyone is familiar with the concept of assertiveness: the sweet spot ...

In today's hybrid workplaces, many employees need help to speak up and make their voices heard. The fear of being fired or appearing uninformed intimidates them greatly. However, it's essential to ...

One morning, a customer approached the counter and said, “Good morning!” I’d love a cappuccino with oat milk, extra hot, please. I appreciate it – thank you!” The barista nodded and got to work. A few ...