While basic ACD (Automatic Call Distributor) features are already included with Zultys' MX250 line of IP-PBXes, the new software license option adds higher-end features such as call queuing with ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. We picked Aircall as the best business phone system ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint (VRNT) ® (NASDAQ: VRNT), The CX Automation Company ™, today announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’ Buyers ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced SMS Consent Tracking feature ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press 1 for…”) Voicemail Customized on-hold messages Use of wrap-up codes to ...