City of Tucson is working to hire and retain 911 and 311 dispatchers to keep call wait times low and support first responders ...

GUILFORD COUNTY, N.C. (WGHP) — A dispatcher at Guilford Metro 911 answers thousands of calls a year for a variety of reasons. On Sept. 7, one dispatcher got a call that stopped her and her desk mate ...

LOUISVILLE, Ky. (WDRB) -- A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency. Louisville Metro Emergency Services leaders made the ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...