Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Starbucks ended a 7-year-old policy that invited anyone to hang out in its stores or use its restrooms, regardless of whether ...
Starbucks' open door policy is getting thrown out the window among changes for the company. The coffee chain announced on Monday it would reverse its seven-year-long open door policy in ...
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...
Starbucks is ending its open-door policy, and will no longer allow use of restrooms or the internet by non-customers.
Starbucks is ending its open-door policy, which allows anyone to use its restrooms or hang out without making a ...
Starbucks announced plans to cut out 30% of its menu items by later this year on its most recent investor call, according to ...
Starbucks tested out “panic buttons” at five locations to protect baristas during unsafe situations, the company says. The ...